SHIPPING AND HANDLING
Shipping and handling
Our site ships all over the world. To put your mind at ease, we provide all packages with a tracking number. Orders are shipped via SF Express, Hong Kong SpeedPost or Local Express Courier, depending on the shipping address.
Shipping Costs and Delivery Times
Please allow us up to 2 business days to process your order.
The shipping costs and transit time may vary depending on your location.
HONG KONG
On orders to Hong Kong local delivery, a fix rate of HKD$50 will be charged by SF Express. Transit time would be 1 - 3 business days.
CHINA & MACAU
On orders to China, Macau a fix rate of HKD$150 will be charged; via signed for services by SF Express. Transit time would be 1 - 3 business days.
For Mainland order:
Due to two or more items and the total amount exceeding the limit of RMB800, we are unable to arrange delivery.
Therefore, SF Express needs to split the shipment into two or more packages, and you will need to pay additional shipping fees to proceed with the delivery
ASIA region
On orders to Asia region including Taiwan, South Korea, Japan, Indonesia, Thailand or any others HKD250 will be charged; via signed for services by Hong Kong Speedpost, SF Express depending on your location. Transit time would be 1 - 5 business days.
INTERNATIONAL
International secure signed for – HKD350 - All orders outside Southeast Asia are sent via secure signed for courier service by Hong Kong Speedpost, SF Express, Fedex and DHL - depending on your location. Estimated transit time would be 3- 7 business days over Europe, Austrialia and North American. For other countries, the accurate transit times available after the order shipped.
Import Tax and Duties
The recipient shall bear all import taxes and related charges, including import duties, value-added taxes, and consumption taxes. In the event that the recipient fails to pay or incorrectly pays import taxes, resulting in issues or costs related to the goods, we shall not be held liable and shall not compensate for any losses.
For Mainland order:
Due to two or more items and the total amount exceeding the limit of RMB800, we are unable to arrange delivery.
Therefore, SF Express needs to split the shipment into two or more packages, and you will need to pay additional shipping fees to proceed with the delivery.
Order Tracking
Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.
If you do not receive tracking confirmation after 5 business days from the day you completed your payment, please contact us at uv.forever.hk@gmail.com with your order number for more information.
Please note that tracking information will only be updated online one business day after your order has been shipped.